I am dyslexic, so the more structured the communication, the easier and less time it takes me to respond. When contacting me, I'd be grateful if you would structure your contact as follows:

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• Purpose of contacting me

• What are you asking me to do?

• Status, i.e. URGENT | ROUTINE | FOR REVIEW | FOR INFORMATION

• When did the issue start?

• What could resolve it?

• If the issue relates to housing, are you a council tenant, private tenant, leaseholder or homeowner?

• If the issue relates to housing, who is your housing provider?

• Any other relevant information?

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A Microsoft Word template is available below to use. A web form is also available by clicking HERE. You can of course, email and phone in the normal way.

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Thank you.